Thank you for choosing Rivers Edge Design! We strive to provide you with the best possible shopping experience. Please review the following shipping policy to understand how we handle orders, shipping rates, delivery times, and more. Along with our return policy and payment method.
Effective Date: 05/11/2023
SHIPPING POLICY
1. Order Processing
All order times will differ depending on the products. All shipping will be done through Canada Post
2. Shipping Methods
We offer the following shipping methods Standard Shipping, and Expedited Shipping through Canada Post time may vary.
International Shipping: Delivery times vary by destination. Please refer to the checkout page for estimated delivery times.
3. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of the package. Rates will be displayed during the checkout process.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on our website or through the carrier's tracking system.
5. Shipping Delays
While we strive to meet the estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances or factors beyond our control. If you experience a significant delay in receiving your order, please contact our customer support team for assistance.
6. International Shipping
For international orders, please be aware that customs, duties, and taxes may be applicable upon arrival in your country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.
7. Address Accuracy
It is the responsibility of the customer to provide accurate shipping information. Please double-check and ensure that the shipping address entered during checkout is correct. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
8. Lost or Stolen Packages
If you believe your package has been lost or stolen, please contact the carrier directly and file a claim.
9 Changes to the Shipping Policy
River Edge Design reserves the right to update and modify this shipping policy at any time. Any changes made will be effective immediately upon posting on our website.
RETURN POLICY
1. Returns Eligibility
Items must be returned within 30 days of the purchase date.
The item must be in its original condition, unused, and in its original packaging.
Customized or personalized items are not eligible for return.
2. Refund Process
Upon receipt and inspection of the returned item, we will notify you via email regarding the approval of your refund.
If approved, the refund will be processed to the original method of payment within 5 business days.
3. Shipping Costs
Shipping costs for returning an item are the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including any shipping costs incurred.
5. Cancellation Policy
You may cancel an order before it has been shipped. Once the order has been shipped, our standard return policy applies. Customized or personalized items are not eligible for cancellation.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.
PAYMENT METHOD
We use PayPal as our payment method for our business here. PayPal offers a secure, convenient, and widely accepted method for making online purchases. Its ease of use and flexibility in payment options make it a popular choice for online shoppers around the world
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Thank you for choosing Rivers Edge Design! We appreciate your business and look forward to serving you.